Legal Complaints Review Officer

COVID-19 UPDATE

While the Epidemic Preparedness (COVID-19) Notice 2020 is in force, the Legal Complaints Review Officer (LCRO) will, as far as is reasonably practicable, operate in its usual manner.

All applications, submissions and other documents should be emailed in the first instance to LCRO@justice.govt.nz.

There may, in some cases, need to be changes to the way the LCRO operates, including by conducting hearings entirely by video-link or telephone or by requiring that documents be emailed rather than posted or delivered.

Parties affected by any change to the LCRO's usual operating procedures will be advised of those changes and provided with information to ensure that they understand how their matter will be handled by the LCRO.

This Protocol applies until revoked or modified by the LCRO.

COVID-19 protocol for Legal Complaints Review Officer [PDF, 39 KB]

The Legal Complaints Review Officer independently reviews decisions made by the New Zealand Law Society and New Zealand Society of Conveyancers Standards Committees on complaints against lawyers and conveyancers. 

The reviews are as informal and straightforward as possible while giving proper consideration to the process of the review itself and the law.

In this section:

What to do if you want to complain about a lawyer or a conveyancer

Before you apply to the Review Officer, you must first complain to the New Zealand Law Society or the New Zealand Society of Conveyancers.

New Zealand Law Society website(external link)

New Zealand Society of Conveyancers(external link)

What to do if you want to apply for a review of a decision, requirement, order made or direction given

If you are unhappy after a standards committee has investigated a complaint, you can apply to the Legal Complaints Review Officer to review the decision.

Definitions

Here are some legal words you may come across while reading these pages [PDF, 21 KB].

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