COVID-19 ALERT LEVEL 2 UPDATE

From 18 May 2020 and at Level 2 of the COVID-19 Alert level, the office of the Motor Vehicle Disputes Tribunal will re-open to the public by appointment only. The Tribunal will continue to receive and process new matters and submissions sent via email. Decisions that have been finalised will be released and all matters that can proceed on the papers will be advanced.

Parties are encouraged to send documents via email in the first instance, followed by hard copies as necessary, sent by courier or post.

Motor Vehicle Disputes Tribunal COVID-19 Alert Level 2 Protocol [PDF, 88 KB]

IMPORTANT: If you bought a vehicle from a private seller and want to dispute the sale – you’ll need to go through the Disputes Tribunal.

Disputes Tribunal(external link)

The Motor Vehicle Disputes Tribunal is only for people who have bought a vehicle from a registered trader – or from a trader that meets the criteria for registration but isn’t. You can look at the Motor Vehicle Sales Act to find out more about the definition of a trader.

It’s a good idea to read the Consumer Protection website(external link)

It explains what to do if you have a problem and how to get it resolved.

The Motor Vehicle Disputes Tribunal deals with disputes of amounts up to $100,000. It can be more if both parties agree in writing.