From 18 May 2020 and at Level 2 of the COVID-19 Alert level, the office of the Student Allowance Appeal Authority will re-open to the public by appointment only. The Authority will continue to receive and process new matters and submissions sent via email. Decisions that have been finalised will be released and all matters that can proceed on the papers will be advanced.

Parties are encouraged to send documents via email in the first instance, followed by hard copies as necessary, sent by courier or post.

Students can appeal Ministry of Social Development decisions on student allowances with the Student Allowance Appeal Authority. International students used to complain about their education provider to the International Education Appeal Authority.

The Student Allowance Appeal Authority

The Student Allowance Appeal Authority hears appeals from students about decisions made by Studylink about their student allowance.

The Authority consists of a chairperson who deals with all appeals. The Authority is entirely independent of Ministry of Social Development (which administers Studylink).

The International Education Appeal Authority

Complaints from international students about their provider were made to the International Education Appeal Authority. Complaints are now handled by the Ministry of Education.

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